Privacy Policy

This website does not require you to create an account, and it does not track you. The enquiry form collects the details you type into it: your name, phone number, email address, your reason for visiting, your funding path, and your message. We do not use analytics, advertising pixels or cross-site tracking on this site. We do not set cookies, and we do not store anything in your browser.

This is a demonstration website. The enquiry form validates your entries in your browser and shows a confirmation, but it does not transmit or store anything.

Only when you submit the enquiry form, call us, or email us. We do not buy contact lists and we do not collect information about you from third parties.

To arrange your appointment, to book you with the right practitioner, and to keep the clinical record required of us. We do not sell personal information, and we do not use health information for marketing.

With your consent, we share relevant health information with your referring GP or specialist. We may disclose information to your health fund, Medicare, the NDIS or an insurer where you have asked us to claim on your behalf. We do not disclose your health information for any other purpose without your consent unless the law requires or permits it.

We keep health records for seven years after your last appointment. Where the patient was under 18, we keep the record until they turn 25.

South Australia does not set a statutory retention period for private health records, so we apply the seven-year standard used in New South Wales, Victoria and the Australian Capital Territory as our practice policy.

This website is hosted on infrastructure operated by Lovable Labs Incorporated (United States) and served from a globally distributed network, so the servers handling your request may be located outside Australia. This site loads no third-party content and makes no other overseas disclosure. We take reasonable steps to ensure any overseas recipient handles your information consistently with the Australian Privacy Principles.

The site is served over HTTPS. We take reasonable steps to protect the information we hold from misuse, loss, and unauthorised access or disclosure.

You can ask us what personal information we hold about you, including your health record, and ask us to correct it. Email or call us using the details in the footer and we will respond within 30 days.

If you are not happy with how we have handled your personal information, tell us first and we will look into it and come back to you in writing. If you are still not satisfied, you can take the matter to the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992.

We will post any changes to this policy on this page and update the date at the top.